Cabin Crew

Cabin crew staff may encounter smuggled wildlife hidden within passenger clothing or in carry-on baggage. ROUTES training materials were developed alongside industry experts to help cabin crew identify suspicious behavior and safely handle instances of wildlife trafficking.

Cabin crew e-learning course

This digital course focuses on how cabin crew can help to combat illegal wildlife trafficking in the cabin and what to do in-flight if wildlife is discovered. (Duration: ~30 minutes)

Staff can complete the course free-of-charge online by following the link below. 

The course is available in five languages: Chinese, English, French, Portuguese and Spanish; all translations can be accessed through the link below.

Click here to begin the e-learning course.

Cabin crew presentation module

The digital course is also available as a PowerPoint presentation deck for in-person training. Detailed notes, talking points, and case studies are provided within the slide notes to guide training staff while delivering the presentation.

A PDF sample of the module is available for download along with SpanishFrench, and Mandarin translations. 

Cabin crew toolbox talks

A toolbox talk is a short informal group discussion that focuses on a particular issue. ROUTES has developed a set of toolbox talks for cabin crew to discuss wildlife trafficking together. This set contains four talks designed to be given separately (i.e. once per month/quarter):

  1. Wildlife hidden under passenger clothing
  2. Wildlife hidden in carry-on baggage
  3. Wildlife trafficking: what to look for
  4. Safe handling of escaped animals in the cabin

Each talk should only last a few minutes. A PDF version is available for download below. 

application/pdf ROUTES cabin crew toolbox talk.pdf — 851 KB